Frequently Asked Questions

Below are answers to some of the more frequently asked questions regarding our clinic practices.

What conditions do you treat?

At The Nexus Group, we treat a wide range of conditions ranging from ADHD and behavioral disturbances to PTSD and Tourette Syndrome.

What we don’t do: disability assessments, custody or security clearance evaluations, counseling, work/school fitness determination, FMLA documents for new patients, legal related evaluations, drug/alcohol addiction or opiate management.

Do I have to take medication?

Pharmacologic management is the most common treatment for many mental health conditions, but not the only option.

We will work with you to develop a treatment plan that allows you to feel comfortable and is most likely to help you live a happier, more productive life.

Can all providers order prescription medication?

All providers at the Nexus Group have the appropriate license and DEA credentials to order prescription medication.

Can I afford psychiatric treatment?

Our intake staff will make every effort to verify insurance coverage and will provide all information needed for you to get detailed benefit information from your insurance company directly.

Those without mental health benefits can discuss self pay options during our intake process.

What precautions are you taking related to Covid-19?

We are limiting in-person appointments to those who require hands on treatment, such as TMS. Only employees and those with an appointment are allowed to enter our office.

We are being cautious, inside and outside the office, by wearing masks, practicing social distancing, taking temperatures at work and increasing our already stringent disinfecting protocols.

What insurance do you accept?

We are in network providers and accept Aetna, Blue Cross Blue Shield/Highmark, Cigna, UPMC, and United Healthcare/United Behavioral Health/Optum insurances, including their CHIP (Children's Health Insurance Program) products. 

Besides CHIP, we do not participate in any Medicaid or any Medicare programs. We do not participate in UPMC For Life , UPMC For You, or Aetna Better Health. 

Is a neuropsychiatic pre-evaluation required?

We do not require any pre-evaluations, however, there are intake forms and questionnaires which all potential patients are required to complete prior to being considered for scheduling.

How long are your wait times to schedule an appointment?

Wait times to schedule a new patient appointment vary. New patients are typically contacted within two weeks of submitting their intake information and Intake appointments are usually booked out 2-3 weeks.

Your follow up appointment will be scheduled at the end of your session, and the length between appointments is determined by your provider.

How do I access the patient portal?

You do not need a password or access code if you have a phone that allows text messaging.

Simply click the link at the top of the page and you can log in right from your mobile device or desktop!

Nexus Has You Covered

We are in-network providers with:
Unfortunately, at this time, we do not participate with any Medicare or Medicaid programs

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