The Nexus Group, PC
5725 Forward Avenue, Suite 401 P
Pittsburgh, PA 15217
Thank you for visiting The Nexus Group, PC. We are committed to protecting the privacy of all visitors to our website, www.thenexusgrouppc.com, related websites and mobile applications (collectively, the “Site”). We wrote this privacy statement to help you understand what information we collect, how we use it, what choices you have and other important information regarding the use of information collected through our websites and online services. The Nexus Group, PC is referred to in this privacy statement as “The Nexus Group, PC,” “we,” “us” or “our.”
If you have any questions or comments about this privacy statement or the ways in which The Nexus Group, PC uses the information we collect online, please do not hesitate to contact us.
Scope & Application
This privacy statement applies to information collected through any websites, mobile apps or online or mobile-enabled technology or digital tools that display or link to this privacy statement (collectively, our “Online Platforms”). This privacy statement also applies to information shared with us by our approved partners and other Third Party sources.
This privacy statement does not apply to (i) information collected from you offline or through websites and other online services that do not display or link to this privacy statement, including third party websites to which our online services may link, or (ii) information that would be considered “Protected Health Information” under HIPAA. The Nexus Group, PC’s use and disclosure of patient Protected Health Information is set forth in our Notice of Privacy Practices.
Collection and Use of Information
You can access and browse our Online Platforms at any time without providing any personally identifying information. We do not collect information that would personally identify you unless you choose to provide it.
We collect and combine information about you, how you engage with our Online Platforms, and the devices you use to view and interact with our Online Platforms for the legitimate purposes described below. This includes information you provide to us in connection with your use of the Online Platforms and information collected automatically when you view and interact with our Online Platforms.
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account or user preferences, sign up for a newsletter, contact us, respond to a survey, use the Online Content, or otherwise communicate with us. This information may include your name, email address, phone number, postal address, insurance information, personal health information (which, to the extent it is considered Protected Health Information under HIPAA, shall be subject to the Notice of Privacy Practices linked above), survey responses, user content stored or entered into the forms found in our Online Platforms, and other information you choose to provide through use of our Online Platforms.
The information you provide to us will be used to (i) set up your account (if applicable); (ii) if you elect to receive information from The Nexus Group, PC, to provide you with such information; (iii) improve the Site and Online Platforms; (iv) respond to your inquiries; (v) facilitate your job application; and (vi) to fulfill any other purpose for which you provided it.
We will not use your information for any purposes other than as described in this privacy statement or explained to you at the point at which the information was collected.
Information Collected Automatically
We may automatically collect additional information about your visit to our Online Platforms, including pages you visit, your geographic location based solely on your IP address unless otherwise approved by you, promotions with which you interacted and other behaviors. This information is collected for the sole purpose of improving your overall visit to our Online Platforms by providing interest-based content. For example, we may collect information about your geographic location and a health interest, based on topics you have browsed in our Online Platform, so that we can promote a physician who may practice close to your location. This data is not shared with any third party. The data may also be used to provide interest-based content for communications for which you have opted in.
When interacting with our services within social media, we may obtain information stored within social media or authorized by you to be collected by us within such social media. This information may include your contact information, email address, friend information, friends and pages with whom you have an association, and other information stored within social media.
We may also gather certain information automatically, including but not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), operating system, date/time stamp, mobile location and device type, and/or clickstream data. This information may be linked to other information we collect about you. Cookies, web beacons, flash cookies and similar technologies serve many important functions that help us serve you better.
If you elect to use The Nexus Group, PC’s live audio and video visit services, such services also constitute online services. Your use of The Nexus Group, PC’s live audio and video visit services are subject to these terms and conditions.
THE NEXUS GROUP, PC’S LIVE AUDIO AND VIDEO VISIT SERVICES MAY ONLY BE USED TO REQUEST ADVICE FOR NON-EMERGENCY AND NON-URGENT MEDICAL CONDITIONS. DO NOT USE THE NEXUS GROUP, PC’S LIVE AUDIO AND VIDEO VISIT SERVICES IF THERE IS AN EMERGENCY, URGENT CONDITION OR WHEN YOU REQUIRE AN IMMEDIATE ANSWER. IF YOU THINK YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD SEEK EMERGENCY MEDICAL SERVICES IMMEDIATELY OR CALL 911.
To access or initiate a The Nexus Group, PC live audio and video visit, you may be required to create an individual user account in the The Nexus Group, PC online service (“Account”). You agree that you will not create more than one Account or create any account for anyone other than yourself and/or your dependent. In creating an Account, you agree to provide current, accurate information about yourself or your dependent, and you agree that each time you access your Account, you must update all information to keep it accurate, complete, and current. If information is provided that is untrue or incomplete or if it is suspected that the information provided is untrue or incomplete, The Nexus Group, PC may suspend or terminate your Account and refuse to provide you with service(s) in the future.
If you elect to be treated by a Nexus Group, PC Provider, the Nexus Group, PC Provider will provide a diagnosis and recommend a treatment plan based on the information you provide during your Nexus Group, PC live audio and video visit. You become a patient of The Nexus Group, PC when you use the The Nexus Group, PC’s live audio and video visit service, and you agree that the health information collected and generated during such Nexus Group, PC live audio and video visit will be part of your medical record.
During your Nexus Group, PC live audio and video visit, the Nexus Group, PC Provider may direct you to a more traditional setting to receive care (such as in the physical presence of a healthcare provider). The Nexus Group, PC Provider who will be reviewing your request for care and providing you with a diagnosis and/or treatment plan will be a qualified physician, physician assistant, nurse practitioner, health coach or other licensed practitioner. In addition, if you are already an established patient of The Nexus Group, PC, the record of your Nexus Group, PC live audio and video visit will be included in your Nexus Group, PC medical record.
Please note that Nexus Group, PC Providers may, at their discretion, deny a Nexus Group, PC live audio and video visit and require a physical visit for patients under 3 years of age.
The Nexus Group, PC’s live audio and video visit service is not an internet pharmacy. If medically indicated, your treating Nexus Group, PC Provider in his/her sole discretion and subject to applicable laws, may write prescriptions relating to your Nexus Group, PC live audio and video visit as the treating Nexus Group, PC Provider determines in his/her sole discretion. You understand that only your Nexus Group, PC Provider will determine whether you need a prescription as part of your treatment regimen.
When you make a Nexus Group, PC live audio and video visit appointment or participate in a Nexus Group, PC live audio and video visit, you represent and certify, under penalty of perjury, to The Nexus Group, PC and the Nexus Group, PC Provider that the following are true and correct in all respects:
You agree to indemnify and hold harmless The Nexus Group, PC and the Nexus Group, PC Providers for any claims, damages, losses, charges, costs, expenses, and liabilities arising from or related to any breach by you of the above certifications.
The Nexus Group, PC will bill your insurance provider for each Nexus Group, PC live audio and video visit. Your financial responsibility for each Nexus Group, PC live audio and video visit will be determined by your insurance coverage, if any. You agree and understand that you may be financially responsible for a copay and/or the full financial charge applicable to your Nexus Group, PC live audio and video visit.
6.Consent to Treatment
When you elect to use The Nexus Group, PC’s live audio and video service, you consent to the provision of medical services that may include a diagnosis and treatment plan and related prescribing of certain medication as determined by the Nexus Group, PC Provider, referral(s), and/or recommendation for a different level of care, as considered necessary or advisable, diagnostic procedures, medical treatment by and/or suggestion for admission to a hospital or other healthcare facilities and other healthcare providers which the Nexus Group, PC Provider may consider necessary or advisable. You also agree that the Nexus Group, PC Provider determines whether or not the condition being diagnosed and/or treated is appropriate for a Nexus Group, PC live audio and video visit.
You further understand that your health information may be shared through a variety of regional, state, and national information exchange networks, and you have reviewed and agree to the information exchange provisions in The Nexus Group, PC’s Notice of Privacy Practices. When you schedule a Nexus Group, PC live audio and video visit, you agree and represent that:
You agree to indemnify and hold harmless The Nexus Group, PC and the Nexus Group, PC Providers for any claims, damages, losses, charges, costs, expenses, and liabilities arising from or related to any breach by you of the above representations.
7.Technology Limitations and Disclaimer
Certain mobile devices, including smart phones and tablets, may allow you to complete the Nexus Group, PC live audio and video visit using the mobile device. The Nexus Group, PC cannot and does not guarantee that every mobile device will allow you to use The Nexus Group, PC’s live video and audio visit service. Also, The Nexus Group, PC is not responsible for any Third Party mobile device, application, or system used to access and use the Nexus Group, PC live audio and video visit service. Use of these Third Party technologies is at your own risk. If your mobile device does not permit you to undertake and/or complete a Nexus Group, PC live audio and video visit with a Nexus Group, PC Provider, The Nexus Group, PC requests that you try using an appropriate desktop and/or laptop computer to undertake and complete the Nexus Group, PC live audio and video visit. You must always take precautions in protecting your personal or confidential information and always ensure that your mobile devices and Third Party technologies are used in a safe and responsible manner.
Your Control Over Information
You have a variety of tools to manage cookies and similar technologies that collect information related to your use of the Online Platforms, including:
For cookies and similar technologies used on our mobile apps for applicable targeted advertising activities, follow the steps provided by your mobile device platform provider (Apple, Android or others) to opt out of having your information collected and used by us and our digital marketing partners.
Please note, disabling, removing or blocking cookies may turn off some of the features of our Online Platforms that make your experience more efficient, and some Online Platforms may not function properly. Further, if you opt out of having your information collected and used by us and our digital marketing partners for interest-based advertising purposes, you will continue to receive ads, but such ads will not be tailored to your specific interests based on web viewing data collected from your device over time and across unaffiliated websites.
Sharing of Information
We may share the information described above as set forth in this privacy statement or as otherwise described at the time such information is collected from you.
Information Shared by Us
The security of your information is important to us. We take precautions to protect your information by implementing safeguards to protect the information we collect. But you should keep in mind that no website or internet transmission is ever completely secure or error-free. PLEASE NOTE: The safety and security of your information also depends on you. We urge you to take steps to keep your personal information safe, such as choosing strong passwords and never sharing your password with anyone else. If you create or receive a password in connection with online service access, please notify us promptly if you believe your password security has been breached and remember to log off the online service before you leave your computer or mobile device.
The Online Platforms may offer opportunities to communicate through email. Because normal email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages. The Nexus Group, PC, its parents and affiliates are not responsible for privacy of email messages except those stored in our system.
Occasionally, at our discretion, we may include or offer third party products or services on or linked to our Online Platforms. These Third Party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
COPPA (Children’s Online Privacy Protection Act)
We do not knowingly collect or use any personal information from children (we define “children” as minors younger than 13) on our Online Platforms. We do not knowingly allow children to communicate with us or use any of our Online Platforms. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified herein, and we will work with you to address this issue.
California and Delaware “Do Not Track” Disclosures
California and Delaware law require us to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing or communicating Do Not Track signals. Thus, like many other websites and online services, we do not currently respond to any Do Not Track browser requests.
California Privacy Rights
Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email and mailing address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the name and address of all such third parties. To request the above information, please email us at firstname.lastname@example.org with a reference to California Disclosure Information. Please note that we are only required to respond to each customer once per calendar year.
Visiting The Site From Outside The United States
The Nexus Group, PC is located in the United States. The medical services described within the Online Platforms are directed only at customers in the United States. If you are visiting the Online Platforms, or any part thereof, from outside the United States of America, please be aware that your information may be transferred to, stored or processed in the United States and maintained on computers or servers located outside your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. By using any portion of our Online Platforms, you understand and consent to the transfer of your information to the United States and those third parties with whom we share it as described in this privacy statement.
Acceptance of these terms
WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY STATEMENT AT ANY TIME. ALL UPDATES WILL BE POSTED ON THIS PAGE, SO PLEASE REVIEW IT PERIODICALLY.
Reservation of Rights
By using our Online Platforms, you consent, and we reserve the right, to use the data we collect from you as described in this privacy statement. Additionally, you consent, and we reserve the right, to use the data we collect from you in ways that are consistent with the then-current disclosed privacy statement regardless of when your data was collected (i.e., we can use your data in ways that are consistent with the current disclosed practice, but which may not be entirely consistent with the previously disclosed practices when your information was originally collected).
If you feel that we are not abiding by this privacy statement or if you have any questions, you should contact us immediately via email at email@example.com.
Last updated: May 7, 2021